🎁 Returns

Hassle Free Returns

What items are returnable?

• Items not used within 30 days of delivery date.
• Items must be in new unused condition. Without showing signs of wear or damage in any way.
• Must not have, foot imprints, discoloring or dirt on the insole.
• Dirty outsoles are also unacceptable.
• Please try your shoes on a clean surface.

Exchanges

• You may return an item(s) for an exchange.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. That you can choose your exchange or use on a future buy.
• Yami™ E-Gift Cards never expire, and are redeemable right away!

Wrong item or Size Delivered

• If we shipped you an incorrect iem. We will take full responsibility.
• Please contact us within 3 days of delivery through our return center.
• Please submit a picture for approval.
• Once your return is processed. We will issue you store credit in the form of a Yami™ E-Gift Card for use on your exchange or future purchase.
• E-Gift Cards never expire, and are redeemable right away!

Defective Goods

• Defective goods are items that have a defect before wear.
• Please contact us within 3 business days and submit a photo of the defective area for approval.
• Use our return center to start the return.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. For use on a exchange or a new purchase.
• E-Gift Cards never expire, and are redeemable right away!
• Please include your shoe bag with your return!
• Yami™ Shoes does not provide pre-paid return labels. You will be responsible for covering the shipping costs for returns.
• Depending on the shipping method and carrier you select. Your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number. As we are not liable for return packages that are lost or stolen in-transit.
• Without proof of receipt, and delivery. Yami™ Dance Shoes will not issue store credit for your returns.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. For use on your exchange or future purchase.
• E-Gift Cards never expire, and are redeemable right away!

What items are non-refundable?

Pre-Order / Custom Shoe Orders

• Custom orders are specially made for you!
• Custom orders are orders with specific colors or heel size request. Outside what we carry in stock.

Final Sales

• Final sale items are items that are super discounted where the sale is final.
• These items are not returnable.

Are there any charges for return?

• There are no charges for returns by Yami™ Dance Shoes
• Original shipping charges are non-refundable
• You are responsible for return shipping charges.
• Please note, There are no shipping charges for items mistakenly shipped or defective goods. Yami™ Dance Shoes takes full responsibility.
• All other shipping charges for returns are the responsibility of the customer.

Returned to Sender & Refused Packages

This can happen if:

• an address is invalid or missing information
• the carrier is unable to deliver your package
• the order is refused by the customer at the time of delivery.
• Returned to sender or refused packages will be restocked. You will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
• We are unable to replace or reship in these instances. As all returned shipments are processed by our Returns Center.
• Instead, please use the E-Gift Card to place a new order using the correct address.
• Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

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Refunds and exchanges are all contingent upon inspection of item(s).

How do I start a return?

• Visit our RETURN CENTER to start the return process
• Enter your order number and email address.
• Click Start a Return.
• Please Note, if you did not enter your email during checkout you will receive an error message.
• Please contact us with a valid email address that we can add to your account.
• Once we add your email you can continue with the return process.
• Follow the screen instructions and select the items you want to return
• You will receive a confirmation email with shipping guidelines

💛 Warranty

✅ DAMAGED PARTS

If a shoelace, buckle or zipper pull is damaged. We will replace the damaged part. Making the shoe whole again.

✅ Minor Damage

• Suede peeling, missing crystal, an imperfection in appearance are all considered minor damage.

✅ Damaged Shoe

• Heel and shoe strap breakage is considered damaged shoes. We will replace your damaged shoe free of charge. 

• There is no need to return your damaged shoe to us unless our team requests it.

• Please contact us at info@yamishoes.com via email. 

INCLUDE THE FOLLOWING IN YOUR EMAIL

1. HEADLINE your email " Damaged Shoe" so that we can rank your request

2. PHOTO of the damaged shoe. Include close-ups of the damaged area.

3. Order Number. Please include your order number in the email. If you don't have your order number, please create or log into our webpage here so that you can have access to your order history. 

4. SHIPPING ADDRESS to send the new item.

WARRANTY DOES NOT COVER

✅ Wear and tear is a natural occurrence and does not qualify as defective and is not covered in the Guarantee

• The Warranty does not cover excessive or unusual wear of your dance shoes. 

• Cuts, burns, scratches, wear, and tear on the material or mistreatment of the shoe. 

✅ Shoes that are damaged by surfaces that are NOT smooth

• For Example: Dancing on rugs, cement, concrete, rock, sand, and gravel. Surface damage is determined by the type of outer sole purchased.

✅ Unsatisfied with the fitting and feel 

• We make every attempt to fit shoes properly and find the right type of shoes for each individual. However, the customer must make the final determination on how a shoe fits and feels.

• We have a 30-day return guarantee that covers sizing and fitting concerns. You can review our Policy Here

It is our goal that you are 100% Satisfied with our products!