Shipping Policy
At Yami Shoes, we offer free shipping and exchanges on domestic orders. We cover the cost of shipping and exchanges for the initial order and one round of exchanges.
The packaging varies based on the number and size of items ordered. We typically ship items using the United States Postal Service (USPS). Our shoes and Dance flats are shipped with a Yami shoe bag. We do not ship our shoes or Dance flats with shoe boxes.
SHIPPING RATES
If you decide to use a shipping method other than the free shipping option, any additional shipping costs will be the responsibility of the customer.
To determine the estimated shipping cost to ship any item to your desired address, you may select any item and the estimated shipping cost will be displayed in your cart. The shipping rates are displayed on your shopping cart page, with a map showing your location and the option to select a different location. You are NOT obligated to make the purchase or provide a payment method if you do not choose to proceed to checkout.
The actual shipping fee will be displayed at checkout once your actual destination address is inserted on the shipping page.
SHIPPING CARRIER
By default, Yami Shoes ships orders by Postal Ground through USPS. For Priority shipping, expedited shipping, Express Mail is also available for purchace.
PROCESSING TIMES
Yami Shoes processes online orders 5 days a week (Monday-Friday) with some exceptions such as holidays. We typically process and package online orders placed before 3:00 pm EST on the same day an order is placed. Online orders placed after 3:00 PM EST are processed the following business day. Orders with a large number of items may take 2 or more additional days to process. While we process orders 5 days a week, Monday - Friday, USPS picks up shipments from our warehouse Monday through Friday, with some exceptions including holidays.
Yami Shoes does not assume any responsibility for any delays with shipping an order or the manner it was delivered after it is transferred to the possession of USPS or any other carrier.
ADDITIONAL INFORMATION FOR DOMESTIC SHIPPING
The domestic transit time is typically 3-5 business days. Transit times that may be stated on Yami Shoes’ shipping page during checkout is the estimated transit time provided by the USPS and such time is in addition to the estimated time it takes Yami Shoes to process and package an order. Estimated domestic transit times for shipping within the United States may be found at the USPS’s website at www.usps.com/priority-mail/map/.
With some exceptions, USPS provides insurance for orders shipped Priority Mail up to $50.00 and for Priority Mail Express, up to $100 at no additional cost. Insurance claims must be made through USPS. Further information regarding USPS’ insurance policy may be found at www.usps.com/ship/insurance-extra-services.htm?. Yami Shoes has no control over the manner in which USPS delivers packages and for this reason, Yami Shoes assumes no responsibility for packages that may be lost, stolen or for any other reason a package fails to be delivered or received after Yami Shoes transfers packages to the possession of the USPS.
PERFECT FIT PROMISE! ONE FULL ROUND PER ORDER (USA DOMESTIC ORDERS ONLY)
Please note that we offer one full round of free exchanges per order, available only for customers in the USA. This free round is designed for customers who plan to keep their shoes but need to adjust the fit, size, or style. The following is a simple explanation of how our Free Exchanges process works:
1. We provide free shipping for the initial delivery of your order within the USA.
2. If your shoes don't fit well or meet your expectations, we'll cover the cost of shipping the shoes back to us as part of the free round of exchanges.
3. Once we receive the returned shoes, we'll send you an exchange pair with no extra cost.
We process exchanges within 7-15 business days after receiving the returned shoes. The replacement shoes are shipped via USPS ground, which takes about 3-5 business days to arrive.
Please remember that the free round of exchanges is only offered once per order. If you need to make additional exchanges after the first round, you'll need to cover the shipping costs.
For customers outside the USA, please note that you are responsible for shipping costs. All refunds and store credits are processed in USD, and we do not cover VAT for international orders.
ADDITIONAL INFORMATION FOR INTERNATIONAL SHIPPING
We are unable to estimate international transit times for international orders because the transit time of a carrier for the country of destination who receives your package from the USPS is unknown to Yami Shoes
International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. Yami Shoes cannot determine or estimate the duties, taxes, cutoffs fees levied by the country of destination. Yami Shoes does not charge or collect and is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s importation policies and fees, please contact your local customs office and/or postal carrier. Orders that are refused or otherwise returned to Yami Shoes are not eligible for a refund of any shipping or handling fees.
TRACKING YOUR SHIPMENT
An email with the tracking number will be sent to you once your order is processed. In addition to this email, if you established a customer account on our website, you may log into your account to retrieve the tracking number. International orders may only show transit information up to the point a package is transferred from USPS to the country of destination. International customers should contact their local carrier for information about final transit within the country of destination.
If you have any questions about our shipping and returns policy, please don't hesitate to contact our customer service team. We're here to help!