180 Product Quality Guarantee
100% NO-RISK GUARANTEE
We take pride in developing and manufacturing quality products.
Yami Dance Shoe Guarantee covers the quality of our workmanship and/or materials as long as the shoes are used under normal conditions, for the purpose and on surfaces intended.
You are covered for up to 6 months of the sale date.
If a shoelace, buckle or zipper pull is damaged. We will replace the damaged part. Making the shoe whole again.
- Suede peeling, missing crystal, an imperfection in appearance are all considered minor damage.
If you would like to keep and fix your shoe, we would be happy to give 50% off a new shoe of equal value.
Your discount can be used for your next purchase.
- Heel and shoe strap breakage is considered damaged shoes. We will replace your damaged shoe free of charge.
- There is no need to return your damaged shoe to us unless our team requests it.
- Please contact us at firstname.lastname@example.org via email.
INCLUDE THE FOLLOWING IN YOUR EMAIL
- HEADLINE your email " Damaged Shoe" so that we can rank your request
- PHOTO of the damaged shoe. Include close-ups of the damaged area.
- Order Number. Please include your order number in the email. If you don't have your order number, please create or log into our webpage here so that you can have access to your order history.
- SHIPPING ADDRESS to send the new item.
GUARANTEE DOES NOT COVER
Wear and tear is a natural occurrence and does not qualify as defective and is not covered in the Guarantee
- The Guarantee does not cover excessive or unusual wear of your dance shoes.
- Cuts, burns, scratches, wear, and tear on the material or mistreatment of the shoe.
Shoes that are damaged by surfaces that are NOT smooth
- For Example: Dancing on rugs, cement, concrete, rock, sand, and gravel. Surface damage is determined by the type of outer sole purchased.
Unsatisfied with the fitting and feel
- We make every attempt to fit shoes properly and find the right type of shoes for each individual. However, the customer must make the final determination on how a shoe fits and feels.
- We have a 30-day return guarantee that covers sizing and fitting concerns. You can review our Policy Here