To help you find the right size or fit, we recommend using our sizing guide at https://yamishoes.com/pages/fitting-guide-lines-to-find-your-perfect-shoe-fit.

Black Friday Sale Policy

Please Note: All Black Friday Sale Purchases are Final

During our Black Friday promotion, we’re excited to offer 30% off across our entire store with free shipping on orders within the continental USA. However, purchases made during this sale are considered final sale and are subject to specific terms different from our usual exchange policy.

Final Sale - No Refunds
All items purchased as part of our Black Friday sale are final sale. This means they are not eligible for refunds, returns, or standard exchanges. Store Credit Only!

In rare cases and solely at our discretion, an exchange may be approved. If an exchange is authorized, please note:

• Customer Responsibility for Shipping: All shipping costs—both for returning the original item and for shipping the new item—are the customer’s responsibility.
• No Guarantee of Stock Availability: We cannot guarantee the availability of your desired item at the time of exchange, as sale items are offered in limited quantities.

Condition of Products
All Black Friday sale items are brand new and meet our high-quality standards, offered at exclusive discounts for this limited-time event.

BOGO Sales Policy

Please note that all BOGO (Buy One, Get One) sales are final. Shoes purchased as part of a BOGO promotion are not eligible for returns or exchanges. This policy applies exclusively to items within the BOGO collection.

EASY EXCHANGES

You have up to 30 days from your SHIP DATE to try on your shoes on a clean surface and confirm that the fit and feel is to your liking. Please visit our RETURN CENTER to start the exchange process.

Shoes must be in new, unused condition to qualify as a exchange.

• The definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.
• Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.
• Return Processing will be completed within 7-15 business days upon receipt of the returned item

FREE SHIPPING & EXCHANGES FOR ONE FULL ROUND PER ORDER (USA DOMESTIC ORDERS ONLY)

CONDITIONS FOR EXCHANGE

✅ Try your shoes on a clean surface.

✅ Shoes must not have foot imprints, discoloring, or dirt on the insole.

✅ Dirty outsoles are unacceptable.

✅ Include your shoe bag with your return.

CANCELLATION POLICY

We pack and ship the shoes out within 24 hours of placing the order during business days. The customer has 24 hours to cancel the order with no charges incurred. To cancel an order, the best way to communicate is by texting our number. If the shoes are shipped prior to the customer canceling, they will incur shipping fees and restocking fees.

STORE CREDIT PROCESSING TIME

We process  store credit within 7-15 business days of receiving the returned shoes or items. If the shoes /items pass inspection, we will process the store credit or exchange within an additional 3 business days.

EXCHANGE PROCESSING TIME

We process exchanges and store credit within 7-15 business days of receiving the returned shoes or items. If the shoes /items pass inspection, we will process the store credit or exchange within an additional 3 business days.

FINAL SALE ITEMS

 Items marked as "Final Sale" are available at significant discounts and are sold "as is." These items are not eligible for free shipping, returns, exchanges, or refunds.

Non-returnable and Non-exchangeable: Due to the steep discounts we offer on these products, all sales are final. We do not accept returns or exchanges on Final Sale items. Please consider your purchase carefully.

Condition: Final Sale items are not second-hand or defective. They are new products offered at a reduced price and maintain the same quality standards as all our products.

Shipping: Final Sale items do not qualify for free shipping. Shipping costs for these items are required to be covered by the purchaser as part of the terms of purchase.

SHOE  INSPECTION

Shoes must be in new, unused condition to pass inspection and qualify as a return/exchange.

• The definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.
• If the items show sign of wear, exchange/store credit will  be denied. The customer will be responsible for the cost of shipping/returning items that show sign of wear.

PRICE ADJUSTMENT POLICY

If an item goes on sale 48 hours after the customer places an order, we will issue a store credit for the difference.

DISCOUNT CODES

Discount codes have an expiration date. We will not accept discount codes after they expire. Additional discounts that are offered after a purchase are for the customer's next order, not the current order. If customers try to abuse the discount code benefit, we reserve the right not to honor the discount code.

LOST OR STOLEN PACKAGES

Once an item has been delivered by the shipping company, we do not take responsibility for stolen goods. An email with a tracking number is provided when the order is placed. We recommend customers track their orders and retrieve their products promptly upon delivery. If an item is lost by the shipper, we will work with you to get the item replaced. However, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

CONTACT US

If you have any questions or concerns regarding our  Exchange Policy, please feel free to contact our customer support team. You can email us at shoesupport@yamishoes.com or text/call us at 470-635-1202. We are here to help and ensure your satisfaction with our products and services.

We reserve the right to change and update our policies without notice.