Exchange Policy | Yami Perfect Fit Promise

Perfect Fit Promise

Discover the confidence of a perfect fit with Yami Shoes' 'Perfect Fit Promise'! 

We understand that finding the ideal shoe can be a journey. That's why we offer one full round of free exchanges for every order within the USA. Whether it’s a size change, style swap, or a different color, we've got you covered. Experience hassle-free exchanges and get your perfect pair without any extra shipping costs. With our 'Perfect Fit Promise', your comfort and satisfaction are guaranteed!"

Visit our RETURN CENTER to start an exchange. Please read our full return policy below before you start your exchange.

FAQ - SHIPPING, RETURN & EXCHANGE POLICY

What is the free round of returns and exchanges?

We offer one full round of free returns and exchanges per order for USA domestic orders. This includes free shipping for the initial delivery of your order, free return shipping if the shoes do not fit, and free shipping of the exchanged pair. This free round is for customers who intend to keep their shoes and need adjustments for fit, size, or style.

What are the shipping charges for refunds?

If you request a refund without engaging in an exchange, you will be responsible for all shipping charges incurred during the return process. If you request a refund after engaging in a round of exchanges, you will be responsible for all shipping charges incurred during the return and exchange process.

How long does it take to process a refund or exchange?

We process exchanges, returns, and refunds within 5 business days of receiving the returned shoes or items. If the shoes/items pass inspection, we will process the return, exchange, or refund within an additional 3 business days.

Can I cancel my order?

You have 24 hours to cancel your order with no charges incurred. To cancel an order, the best way to communicate is by texting our number. If the shoes are shipped prior to the customer canceling, they will incur shipping fees and restocking fees.

Does store credit or gift cards expire?

Gift cards never expire. Store credit expires one year after being issued.

What happens if the package is refused or is returned to sender?

This can happen if:

1)an address is invalid or missing information

2)the carrier is unable to deliver your package

3)the order is refused by the customer at the time of delivery.

✅  Returned to sender or refused packages will be restocked. A restocking fee of $3.99 will be charged to your account. You will be issued store credit minus the initial shipping charge.

✅  We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Center.

✅  Instead, please use the Store Credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

How do I contact Yami Shoes for questions or concerns?

You can email us at shoesupport@yamishoes.com or text/call us at 470-635-1202 for any questions or concerns regarding our Return & Exchange Policy.

How long do I have to try on my shoes and request a return or exchange?

PleasYou have up to 30 days from your ship date to try on your shoes on a clean surface and confirm that the fit and feel is to your liking. To start the return or exchange process, please visit our RETURN CENTER.

What items can be returned or exchanged?

Shoes must be in new, unused condition to qualify for a return, exchange, or refund. Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.

What is considered a new, unused condition?

A new, unaltered, and unused condition means that the shoes show no signs of wear or damage.