We at Yami Dance Shoes strive to enhance your holiday shopping experience. To accommodate our valued customers during the Holiday Shopping Season we have customized our return policy as follows:
Extended Return Period:
Orders placed during the Black Friday, Cyber Monday, or Christmas promotional periods, beginning on November 5th, will benefit from an extended return period until January 31st.
Free Shipping ( One Way) read details
We are pleased to offer free shipping for the initial delivery of your order.
Refund / Return Shipping Cost
Due to the substantial discounts during the holiday promotions, the offer of a free round of returns and exchanges does not apply.
Customers will be responsible for all shipping charges incurred for returns and exchanges during this promotional period. There will be no exceptions.
If you request a refund without engaging in an exchange, a restocking fee of $3.99 will be deducted from your refund along with initial shipping charge that Yami Shoes incurred while shipping you the item for free.
How to Start a Return or Exchange
Please initiate your return or exchange process by visiting our Return Center. Our customer service team is also at your disposal for any further inquiries or assistance.
What Items are Returnable?
To qualify for a return or exchange, the following conditions must be met:
- Shoes must be in new, unused condition, showing no signs of wear or damage.
- Shoes must be tried on a clean surface with no foot imprints, discoloring, or dirt on the insole.
- The original shoe bag should be included with your return.
- Dirty outsoles are considered unacceptable for a return or exchange.
- Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.
Return & Exchange Policy
FAQ - SHIPPING, RETURN & EXCHANGE POLICY
We offer one full round of free returns and exchanges per order for USA domestic orders. This includes free shipping for the initial delivery of your order, free return shipping if the shoes do not fit, and free shipping of the exchanged pair. This free round is for customers who intend to keep their shoes and need adjustments for fit, size, or style.
If you request a refund without engaging in an exchange, you will be responsible for all shipping charges incurred during the return process. If you request a refund after engaging in a round of exchanges, you will be responsible for all shipping charges incurred during the return and exchange process.
We process exchanges, returns, and refunds within 5 business days of receiving the returned shoes or items. If the shoes/items pass inspection, we will process the return, exchange, or refund within an additional 3 business days.
You have 24 hours to cancel your order with no charges incurred. To cancel an order, the best way to communicate is by texting our number. If the shoes are shipped prior to the customer canceling, they will incur shipping fees and restocking fees.
Gift cards never expire. Store credit expires one year after being issued.
This can happen if:
1)an address is invalid or missing information
2)the carrier is unable to deliver your package
3)the order is refused by the customer at the time of delivery.
✅ Returned to sender or refused packages will be restocked. A restocking fee of $3.99 will be charged to your account. You will be issued store credit minus the initial shipping charge.
✅ We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Center.
✅ Instead, please use the Store Credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
You can email us at firstname.lastname@example.org or text/call us at 470-635-1202 for any questions or concerns regarding our Return & Exchange Policy.
PleasYou have up to 30 days from your ship date to try on your shoes on a clean surface and confirm that the fit and feel is to your liking. To start the return or exchange process, please visit our RETURN CENTER.
Shoes must be in new, unused condition to qualify for a return, exchange, or refund. Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.
A new, unaltered, and unused condition means that the shoes show no signs of wear or damage.