Returns / Exchanges
Please visit our RETURN CENTER to start the return process.
What items are returnable?
- Items must be sent back within 30 days of delivery date.
- Items must be in new unused condition- The definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way. Must not have, foot imprints, discoloring or dirt on the insole. Dirty outsoles are also unacceptable. Please try your shoes on a clean surface.
- Exchanges-You may return an item(s) for an exchange. Once your return is fully processed, we will issue you store credit in the form of a Yami® E-Gift Card so that you can choose your exchange or use on a future purchase. Yami™ E-Gift Cards never expire, and are redeemable right away!
- Wrong item or Size Delivered - If an online purchase of an item is incorrectly shipped by Yami® Dance Shoes we will take full responsibility. Please contact us within 3 days of delivery through our return center. Please submit a picture for approval. Once approved and your return is fully processed, we will issue you store credit in the form of a Yami® E-Gift Card for use on your exchange or future purchase. E-Gift Cards never expire, and are redeemable right away!
- Defective Goods- Defective goods are items that have a defect prior to wear. Please contact us within 3 business days and submit a photo of the defective area for approval through our return center. Once your return is approved and fully processed, we will issue you store credit in the form of a Yami® E-Gift Card for use on an exchange or a future purchase. E-Gift Cards never expire, and are redeemable right away!
- Please include your shoe bag with your return!
- Yami™ Shoes does not provide pre-paid return labels; you will be responsible for covering the shipping costs for returns.
Depending on the shipping method and carrier you select, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Yami® Dance Shoes will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Yami® E-Gift Card for use on your exchange or future purchase. E-Gift Cards never expire, and are redeemable right away!
What items are non-refundable?
- Pre-Order / Custom Shoe Orders - Custom orders are specially made for you! Custom orders are orders of shoes with specific colors or heel size request outside what we normally carry in stock.
- Final Sales – Final sale items are items that are super discounted where the sale is final. These items are not returnable.
Are there any charges for return?
- There are no charges for returns by Yami® Dance Shoes
- Original shipping charges are non-refundable
- You are responsible for return shipping charges - Please note, There are no shipping charges for items mistakenly shipped or defective goods. Yami® Dance Shoes takes full responsibility. All other shipping charges for returns are the responsibility of the customer.
Returned to Sender & Refused Packages
- This can happen if:
- 1) an address is invalid or missing information
- 2) the carrier is unable to deliver your package
- 3) the order is refused by the customer at the time of delivery.
- Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Center. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Refunds and exchanges are all contingent upon inspection of item(s).
How do I start a return?
- Visit RETURN CENTER to start the return process
- Enter your order number and email address. Click Start a Return.
- Please Note, if you did not enter your email during checkout you will receive an error message. Please contact us with a valid email address that we can add to your account. Once we add your email you can continue with the return process.
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
Thank You for Choosing Yami® Dance Shoes!