Shipping policy

Shipping Policy

At Yami Shoes, standard domestic shipping is $7.99 for orders under $150 and FREE for orders of $150 or more. Eligible U.S. orders also include one complimentary exchange round, covering return shipping and standard shipping of the replacement pair.

Packaging varies based on the number and size of items ordered. We typically ship through the United States Postal Service (USPS). Our shoes and dance flats include a Yami shoe bag and are not shipped in individual shoe boxes.

SHIPPING RATES

Standard shipping within the United States is:

  • Orders under $150: $7.99

  • Orders of $150 or more: FREE

The qualifying merchandise total is calculated after discounts and before taxes and shipping charges.

These standard shipping rates also apply to sale purchases. Return and exchange eligibility is subject to the terms of the applicable promotion and our Return & Exchange Policy.

Priority, expedited, and Express shipping options, when available, cost extra. International shipping rates are calculated separately.

Your available shipping options and final charges are displayed at checkout after you enter your delivery address.

SHIPPING CARRIER

Our default domestic shipping service is USPS Ground Advantage. Additional carrier services or expedited options may be available at checkout.

PROCESSING TIMES

Yami Shoes processes online orders Monday through Friday, excluding holidays.

Orders placed before 3:00 p.m. Eastern Time are typically processed and packaged the same business day. Orders placed after that time are typically processed the following business day. Orders containing a large number of items may require two or more additional processing days.

USPS generally collects shipments from our warehouse Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time. Delivery estimates are not guaranteed and may be affected by holidays, weather, carrier disruptions, or other delays.

DOMESTIC DELIVERY

Standard domestic transit time is typically 3–5 business days after processing.

Delivery estimates shown at checkout reflect the selected shipping service and are in addition to order processing time unless otherwise stated.

Please review your shipping address carefully before completing your purchase. If your package appears delayed, missing, damaged, or incorrectly delivered, contact our customer service team so we can help investigate.

Carrier insurance coverage and claim requirements vary by shipping service. Contact us for assistance with a shipment issue.

PERFECT FIT PROMISE — ONE FREE EXCHANGE ROUND PER ELIGIBLE U.S. ORDER

We offer one complimentary exchange round for eligible U.S. orders when you need a different fit, size, style, or color.

Your first eligible exchange is free even if your original order was under $150.

Here’s how it works:

  1. Initial delivery: Standard shipping is $7.99 for orders under $150 and free for orders of $150 or more.

  2. Return for exchange: We provide a prepaid return shipping label for your first eligible exchange.

  3. Replacement delivery: We cover standard shipping of your replacement pair. Any applicable merchandise price difference is handled separately.

Exchange requests must be made within 30 days of the original shipment date. Shoes must be unworn, unaltered, and tried on indoors on a clean surface. Please include the Yami shoe bag.

We typically process exchanges within 7–15 business days after receiving the returned shoes. Standard replacement delivery generally takes an additional 3–5 business days.

The complimentary exchange round is available once per order. Additional exchange rounds require customer-paid shipping.

Final-sale items and other excluded purchases do not qualify for this benefit. See our Return & Exchange Policy for complete requirements and promotional exclusions.

RETURNS FOR STORE CREDIT

The complimentary exchange benefit does not cover returns made solely for store credit. For eligible store-credit returns, customers are responsible for return shipping, which may be deducted from the credit.

Original paid shipping charges are not refundable for ordinary fit, preference, or change-of-mind returns. Store credit expires one year after issuance and is unavailable after the complimentary exchange round has been used.

Ordinary returns are eligible for exchange or store credit only, subject to our Return & Exchange Policy.

INTERNATIONAL SHIPPING

International shipping costs are displayed at checkout. Delivery times vary by destination, carrier, and customs processing.

International customers are responsible for return and exchange shipping costs. Approved credits are issued in U.S. dollars.

Shipments may be subject to import taxes, duties, VAT, or customs fees. These charges are the customer’s responsibility and are not included in Yami’s domestic shipping offer.

Contact your local customs office for information about fees that may apply. Original shipping and handling charges are not refundable for international orders refused or returned because of unpaid customs charges or an incorrect address.

TRACKING YOUR SHIPMENT

Once your order ships, we’ll email you a tracking number. If you have a Yami account, you can also log in to