Return & Exchange Policy

Visit our RETURN CENTER to start an exchange/return. Please read our full return policy below before you start your return/exchange.

To help you find the right size or fit, we recommend using our sizing guide at https://yamishoes.com/pages/fitting-guide-lines-to-find-your-perfect-shoe-fit.

EASY RETURNS & EXCHANGES

You have up to 30 days from your SHIP DATE to try on your shoes on a clean surface and confirm that the fit and feel is to your liking. Please visit our RETURN CENTER to start the return/exchange process.

Shoes must be in new, unused condition to qualify as a return/exchange/refund.

  • The definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.
  • Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.

FREE SHIPPING & EXCHANGES FOR ONE FULL ROUND PER ORDER (USA DOMESTIC ORDERS ONLY)

CONDITIONS FOR RETURN/EXCHANGE/REFUND

✅ Try your shoes on a clean surface.

✅ Shoes must not have foot imprints, discoloring, or dirt on the insole.

✅ Dirty outsoles are unacceptable.

✅ Include your shoe bag with your return.

 EXPLANATION OF KEY TERMS

  1. Exchange: When a customer returns a product to receive a different size, color, or style, this is considered an exchange. The customer sends back the original product and receives a replacement product in return.

  2. Store Credit: Store credit is a form of currency that can only be used at Yami Shoes. When a customer returns an item and chooses not to receive a refund, they may be issued store credit. This credit can then be used for future purchases at Yami Shoes.

  3. Gift Card: A gift card is a pre-loaded card or digital code that can be used as a form of payment at Yami Shoes. Gift cards can be purchased by customers and given as gifts or issued by Yami Shoes as a form of store credit.

  4. Refund: A refund is the return of money to a customer after they have returned an item. The refund is typically issued to the customer's original payment method, and it may take several business days to process.

ONE FULL ROUND PER ORDER (USA DOMESTIC ORDERS ONLY)

Please note that we offer one full round of free returns and exchanges per order, available only for customers in the USA. This free round is designed for customers who plan to keep their shoes but need to adjust the fit, size, or style. The following is a simple explanation of how our Free Returns and Exchanges process works:

1. We provide free shipping for the initial delivery of your order within the USA.

2. If your shoes don't fit well or meet your expectations, we'll cover the cost of shipping the shoes back to us as part of the free round of returns and exchanges.

3. Once we receive the returned shoes, we'll send you an exchange pair with no extra cost.

We process exchanges within 5 business days after receiving the returned shoes. The replacement shoes are shipped via USPS expedited shipping, which takes about 2-4 business days to arrive.

Please remember that the free round of returns and exchanges is only offered once per order. If you need to make additional exchanges after the first round, you'll need to cover the shipping costs. For more information on refunds and their related costs, please see our REFUND POLICY section.

For customers outside the USA, please note that you are responsible for shipping costs. All refunds and store credits are processed in USD, and we do not cover VAT for international orders.

REFUND POLICY

Refunds for Initial Orders: If you decide to request a refund without engaging in an exchange, after receiving your order, you will be responsible for all shipping charges incurred. A restocking fee of $3.99 will be deducted from your refund along with all shipping charges.

 

Refunds After Engaging in a Round of Returns: Customers who request a refund after engaging in the free round of exchanges will also be responsible for all shipping charges incurred during the return and exchange process. This includes:

1. The cost of shipping the order to you.

2. The cost of shipping the original item back to us.

3. The cost of shipping the exchanged item back to you.

4.  The cost of shipping the exchange item back to us, and any additional shipping costs if multiple exchanges were made.

In both cases, a restocking fee of $3.99 will be deducted from your refund.

No exceptions to this policy will be made.

We want to ensure a fair and transparent return process for all our customers, and as such, it is essential that customers understand their responsibility for shipping charges when requesting a refund, as opposed to the free round of returns and exchanges for those who intend to keep their shoes. We believe this policy supports our commitment to customer satisfaction while maintaining the sustainability of our business.

REFUND REQUEST: Please email shoesupport@yamishoes for instructions.

CANCELLATION POLICY

We pack and ship the shoes out within 24 hours of placing the order during business days. The customer has 24 hours to cancel the order with no charges incurred. To cancel an order, the best way to communicate is by texting our number. If the shoes are shipped prior to the customer canceling, they will incur shipping fees and restocking fees.

REFUND PROCESSING TIME

All refunds can take up to 5 business days to show up on the original payment method. It can take up to 48 hours for us to process the refund during business hours. 

RETURN /EXCHANGE PROCESSING TIME

We process exchanges, returns, and refunds within 5 business days of receiving the returned shoes or items. If the shoes /items pass inspection, we will process the return, exchange, or refund within an additional 3 business days.

RETURN INSPECTION

Shoes must be in new, unused condition to pass inspection and qualify as a return/exchange/refund.

  • The definition of new, unaltered and unused condition is: Without showing signs of wear or damage in any way.
  • If the items show sign of wear, return/exchange/refund will not be denied. The customer will be responsible for the cost of shipping/returning items that show sign of wear.

PRICE ADJUSTMENT POLICY

If an item goes on sale 48 hours after the customer places an order, we will issue a store credit for the difference.

DISCOUNT CODES

Discount codes have an expiration date. We will not accept discount codes after they expire. Additional discounts that are offered after a purchase are for the customer's next order, not the current order. If customers try to abuse the discount code benefit, we reserve the right not to honor the discount code.

LOST OR STOLEN PACKAGES

Once an item has been delivered by the shipping company, we do not take responsibility for stolen goods. An email with a tracking number is provided when the order is placed. We recommend customers track their orders and retrieve their products promptly upon delivery. If an item is lost by the shipper, we will work with you to get the item replaced. However, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

CONTACT US

If you have any questions or concerns regarding our Return & Exchange Policy, please feel free to contact our customer support team. You can email us at shoesupport@yamishoes.com or text/call us at 470-635-1202. We are here to help and ensure your satisfaction with our products and services.

FAQ - SHIPPING, RETURN & EXCHANGE POLICY

What is the free round of returns and exchanges?

We offer one full round of free returns and exchanges per order for USA domestic orders. This includes free shipping for the initial delivery of your order, free return shipping if the shoes do not fit, and free shipping of the exchanged pair. This free round is for customers who intend to keep their shoes and need adjustments for fit, size, or style.

What are the shipping charges for refunds?

If you request a refund without engaging in an exchange, you will be responsible for all shipping charges incurred during the return process. If you request a refund after engaging in a round of exchanges, you will be responsible for all shipping charges incurred during the return and exchange process.

How long does it take to process a refund or exchange?

We process exchanges, returns, and refunds within 5 business days of receiving the returned shoes or items. If the shoes/items pass inspection, we will process the return, exchange, or refund within an additional 3 business days.

Can I cancel my order?

You have 24 hours to cancel your order with no charges incurred. To cancel an order, the best way to communicate is by texting our number. If the shoes are shipped prior to the customer canceling, they will incur shipping fees and restocking fees.

Does store credit or gift cards expire?

Gift cards never expire. Store credit expires one year after being issued.

What happens if the package is refused or is returned to sender?

This can happen if:

1)an address is invalid or missing information

2)the carrier is unable to deliver your package

3)the order is refused by the customer at the time of delivery.

✅  Returned to sender or refused packages will be restocked. A restocking fee of $3.99 will be charged to your account. You will be issued store credit minus the initial shipping charge.

✅  We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Center.

✅  Instead, please use the Store Credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

How do I contact Yami Shoes for questions or concerns?

You can email us at shoesupport@yamishoes.com or text/call us at 470-635-1202 for any questions or concerns regarding our Return & Exchange Policy.

How long do I have to try on my shoes and request a return or exchange?

PleasYou have up to 30 days from your ship date to try on your shoes on a clean surface and confirm that the fit and feel is to your liking. To start the return or exchange process, please visit our RETURN CENTER.

What items can be returned or exchanged?

Shoes must be in new, unused condition to qualify for a return, exchange, or refund. Items that cannot be returned or exchanged include gift cards, heel caps, shoe brushes, and customized products.

What is considered a new, unused condition?

A new, unaltered, and unused condition means that the shoes show no signs of wear or damage.