30 DAY RETURN POLICY. GET THE RIGHT FIT!

You have up to 30 days from your ship date to try on your shoes and make sure they fit you perfectly.

Feel and Fit guaranteed!

Shoes must be in new unused condition to qualify as a return / exchange! 

✅  Please try your shoes on a clean surface.

✅  The definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way.

✅  Shoes must not have, foot imprints, discoloring or dirt on the insole.

✅  Dirty outsoles are also unacceptable.

✅  Include your shoe bag with your return!

Exchanges?

✅  You may return an item(s) for an exchange.

✅  Once your return is fully processed, we will issue you store credit in the form of a Yami®  E-Gift Card so that you can choose your exchange or use on a future purchase. 

Yami® E-Gift Cards never expire, and are redeemable right away!

READ FULL RETURN POLICY HERE

Refunds and exchanges are all contingent upon inspection of shoes/ product(s).

Visit RETURN CENTER to start the return process

YAMI DANCE SHOE QUALITY WARRANTY We use the highest quality materials and manufacturing standards for all our dance shoes. We guarantee our dance shoes for up to 180 Days from the ship date.

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 We take pride in developing and manufacturing quality products. 

 

Yami Dance Shoe Warranty covers the quality of our workmanship and/or materials as long as the shoes are used under normal conditions, for the purpose and on surfaces intended.

 

You are covered for up to 6 months of the sale date. 

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WARRANTY COVERS

✅ DAMAGED PARTS

 

If a shoelace, buckle or zipper pull is damaged. We will replace the damaged part. Making the shoe whole again.

 

✅ Minor Damage

 

• Suede peeling, missing crystal, an imperfection in appearance are all considered minor damage.

 

✅ Damaged Shoe

 

• Heel and shoe strap breakage is considered damaged shoes. We will replace your damaged shoe free of charge. 

 

• There is no need to return your damaged shoe to us unless our team requests it.

 

• Please contact us at info@yamishoes.com via email. 

 

INCLUDE THE FOLLOWING IN YOUR EMAIL

 

1. HEADLINE your email " Damaged Shoe" so that we can rank your request

 

2. PHOTO of the damaged shoe. Include close-ups of the damaged area.

 

3. Order Number. Please include your order number in the email. If you don't have your order number, please create or log into our webpage here so that you can have access to your order history. 

 

4. SHIPPING ADDRESS to send the new item.

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WARRANTY DOES NOT COVER

 

✅ Wear and tear is a natural occurrence and does not qualify as defective and is not covered in the Guarantee

 

• The Warranty does not cover excessive or unusual wear of your dance shoes. 

 

• Cuts, burns, scratches, wear, and tear on the material or mistreatment of the shoe. 

 

✅ Shoes that are damaged by surfaces that are NOT smooth

 

• For Example: Dancing on rugs, cement, concrete, rock, sand, and gravel. Surface damage is determined by the type of outer sole purchased.

 

✅ Unsatisfied with the fitting and feel 

 

• We make every attempt to fit shoes properly and find the right type of shoes for each individual. However, the customer must make the final determination on how a shoe fits and feels.

 

• We have a 30-day return guarantee that covers sizing and fitting concerns. You can review our Policy Here

 

It is our goal that you are 100% Satisfied with our products!