Know Your Size

How To Measure Your Foot:

STEP 1:

Tip. It helps to hold the pencil straight.

Step 2:

Please contact us if you have any further sizing questions.

Our friendly customer service can help you with any fitting concerns.

Pre-Orders

Out of Stock Preorder/ Shoe Reservations:

Don't wait, Reserve your dance heel today!

Custom Preorder:

Want this shoe in a Custom Color?

For a custom color please in box me. We can discuss the possibilities and whats available.

Returns / Exchanges

Hassle Free Returns

What items are returnable?

• Items not used within 30 days of delivery date.
• Items must be in new unused condition. Without showing signs of wear or damage in any way.
• Must not have, foot imprints, discoloring or dirt on the insole.
• Dirty outsoles are also unacceptable.
• Please try your shoes on a clean surface.

Exchanges

• You may return an item(s) for an exchange.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. That you can choose your exchange or use on a future buy.
• Yami™ E-Gift Cards never expire, and are redeemable right away!

Wrong item or Size Delivered

• If we shipped you an incorrect iem. We will take full responsibility.
• Please contact us within 3 days of delivery through our return center.
• Please submit a picture for approval.
• Once your return is processed. We will issue you store credit in the form of a Yami™ E-Gift Card for use on your exchange or future purchase.
• E-Gift Cards never expire, and are redeemable right away!

Defective Goods

• Defective goods are items that have a defect before wear.
• Please contact us within 3 business days and submit a photo of the defective area for approval.
• Use our return center to start the return.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. For use on a exchange or a new purchase.
• E-Gift Cards never expire, and are redeemable right away!
• Please include your shoe bag with your return!
• Yami™ Shoes does not provide pre-paid return labels. You will be responsible for covering the shipping costs for returns.
• Depending on the shipping method and carrier you select. Your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number. As we are not liable for return packages that are lost or stolen in-transit.
• Without proof of receipt, and delivery. Yami™ Dance Shoes will not issue store credit for your returns.
• Once your return is processed, we will issue you store credit in the form of a Yami™ E-Gift Card. For use on your exchange or future purchase.
• E-Gift Cards never expire, and are redeemable right away!

What items are non-refundable?

Pre-Order / Custom Shoe Orders

• Custom orders are specially made for you!
• Custom orders are orders with specific colors or heel size request. Outside what we carry in stock.

Final Sales

• Final sale items are items that are super discounted where the sale is final.
• These items are not returnable.

Are there any charges for return?

• There are no charges for returns by Yami™ Dance Shoes
• Original shipping charges are non-refundable
• You are responsible for return shipping charges.
• Please note, There are no shipping charges for items mistakenly shipped or defective goods. Yami™ Dance Shoes takes full responsibility.
• All other shipping charges for returns are the responsibility of the customer.

Returned to Sender & Refused Packages

This can happen if:

• an address is invalid or missing information
• the carrier is unable to deliver your package
• the order is refused by the customer at the time of delivery.
• Returned to sender or refused packages will be restocked. You will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
• We are unable to replace or reship in these instances. As all returned shipments are processed by our Returns Center.
• Instead, please use the E-Gift Card to place a new order using the correct address.
• Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Refunds and exchanges are all contingent upon inspection of item(s).

How do I start a return?

• Visit our RETURN CENTER to start the return process
• Enter your order number and email address.
• Click Start a Return.
• Please Note, if you did not enter your email during checkout you will receive an error message.
• Please contact us with a valid email address that we can add to your account.
• Once we add your email you can continue with the return process.
• Follow the screen instructions and select the items you want to return
• You will receive a confirmation email with shipping guidelines