Help Center

Returns / Exchanges

RETURNS / EXCHANGE REQUIREMENTS:

Returns / Exchanges Requirements

What is your returns procedure?

What is your exchange procedure?

What is the usual turnaround time for returns?

Can I exchange an item for another size, style or color?

What's the usual shipping method of returning an item for refund or exchange?

I wore my new shoe for a social. Can I return or exchange it?

Pre-Orders

BENEFITS OF A PRE-ORDERS

New Releases

Who Can Pre-Order New Releases

Can I preorder a custom color or heel size?

Can I pre-order a out of stock dance shoe?

PRE- ORDER POLICY

How Long does a pre-order take to ship?

Can I return a pre-order?

Can I return a custom pre-order?

Can I exchange a pre-order?